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Orders placed over the internet, telephone, fax, or by post and cannot be sent via Australia Post will be delivered via courier or third party freight company. All transport is at the purchasers expense unless stated otherwise and must be organized through FISCHER Professional Food Equipment prior to shipping and we will confirm your delivery charges for your approval. It is certainly possible to organize your own shipping at your own risk.
Deliveries are only made on working days, (Mon, Tues, Weds, Thurs, Fri) goods will not be delivered on a Saturday or Bank Holiday unless you have expressly requested and paid for a premium delivery. Orders placed over the weekend are processed and dispatched on the following Monday (excluding Bank Holidays).
Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it can be arranged by the purchaser either direct with the carrier or their insurance agent. Alternatively, we will arrange a suitable transit damage cover for and additional charge of 5% of the total price.
In order for this system to work smoothly we have to inform our customers of a few basic points:
Carriers will only deliver to the ground floor entrance of a building (kerbside or dock) of delivery address and will not leave a parcel at a delivery address without it being signed for. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on site at the purchasers expense.
Unless you pay extra for a timed delivery we cannot guarantee what time of day it will be delivered.
The carrier will not un-pack or install your delivery! Nor will they carry it up stairs or to specific parts within a building. However, if it states in the details of the product you are ordering that they will unpack, position and remove packaging, then they will!
Please make sure you have sufficient access and manpower to accept the goods you are ordering. For example, please check that your doorway is wide enough/high enough to accept the large item you require and don’t forget that charges for aborted deliveries are the customers responsibility. Large items may require a forklift/tail-lift/crane truck to unload at the final destination. This is not included in price quoted and is additional at buyer’s expense. Please consider your ability to receive items before purchasing.
As soon as you receive your goods you should unpack them, check them for damage and also make sure they are working! You must inform us within 24 hours of receipt if the goods are damaged or do not work, so if you are ordering goods that may not be used for a week or so, you must inspect and trial them within 24 hours.
Last but not least, if you are not able to unpack your delivery to inspect the goods for damage in front of the driver, you must write “damaged” by your signature. This way in the unfortunate event of your goods being damaged in transit we can make a claim against the carrier’s insurance, if insurance was added in the purchase order.
Should loss or damage to the goods occur, customers must complete a warranty incident report, and return this to FSCHER Equip within 10 working days of the delivery of the goods. Incident report forms are available via emailing email@example.com.